1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your towels soft and absorbent?
Yes. Our towels are made from premium Turkish cotton or high-quality microfiber for exceptional softness and fast-drying absorbency.
6. Are they suitable for sensitive skin?
Yes. All Towelora towels are made with skin-friendly, hypoallergenic materials and are free from harmful chemicals.
7. How do I care for my towels?
Machine wash in warm water with like colors. Avoid fabric softeners to maintain maximum absorbency. Tumble dry on low or hang to dry. We recommend washing new towels before first use.
8. Do the towels fade after washing?
No. We use high-quality reactive dyes so colors stay vibrant even after many washes.
9. What sizes do you offer?
We offer a full range:
- Washcloths (12x12")
- Hand towels (16x30")
- Bath towels (27x54" / 30x60")
- Bath sheets (35x70"+)
10. Are the towels suitable for beach and travel?
Yes. Many of our lightweight and quick-dry towels are perfect for the beach, gym, and travel.
11. Do you offer towel sets?
Yes. We offer beautiful matching towel sets perfect for bathrooms, guest rooms, and housewarming gifts.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my towels arrive damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.